Increase (or decrease) paid user seats

To increase or reduce the paid seats on your Teamwork.com account by updating the user count.


 

Ensure that you are logged into a site level administrator account in the owner company of Teamwork.com to have access to the subscription page of your site

  1. Click your profile image in Teamwork.com's main navigation menu.
  2. Select Subscription.
  3. Click Manage Subscription in the Your Teamwork Subscription panel.
  4. Click your profile image in Teamwork.com's main navigation menu.
  5. Select Subscription.
  6. Click Manage  Subscription in the Your Teamwork Subscription panel.
  7. Select Current plan under the plan you're currently subscribed to. 
  8. Enter the total number of paid seats (standard users) you should have in the Seats field. The number of standard user seats currently active on your site is auto-populated.
    1. Ex: Adding seats. If you currently have 10 paid seats and need to add 10 more — update the seat count to 20.
    2. Ex: Removing seats. If you currently have 15 paid seats and want to remove 3 — update the seat count to 12.
      📝 If you update your account to have less paid seats than are currently being used on your site, some users will be automatically downgraded to collaborators at checkout.
  9. Review your subscription's other details. Don't worry, these are all covered in detail in other sections on this page.
    1. Plan type
    2. Payment plan (billing frequency) Hint: there are cost savings here with annual billing.
    3. Add-ons
  10. Click Continue.
  11. Review your card information, contact details, and billing address if necessary.
  12. Check the I have a tax number (VAT no) box under the order summary (if applicable). What’s VAT? It’s a type of tax. The United States doesn't have it, so it might not sound familiar.
  13. Click Continue.
  14. Review your order summary.
  15. Check the Terms of Service and Privacy Policy box. After you’ve read it…obviously.
  16. Click Purchase Subscription.