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      1. Billing Support
      2. Teamwork.com

      Changing the Company Information on an Invoice

      Ensuring the information visible on your invoices is correct by keeping the address, company name and contact details up to date by updating the relative information.

       

      To get the correct information for you please select the relevant steps from the Legacy or Per User subscription plans

      Updating your Company information on Invoices for  Legacy Subscription plans 

      If your account is on the Small Office, Business, Startup, Professional, Office or Corporate subscription plans then you that account is on a legacy subscription plan.

      Updating your Company information on Invoices for Per User Subscription plans

      If your account is on the Scale, Grow, Deliver, Pro or Premium subscription plans then you that account is on a Per User subscription plan.

      The steps on this page are only applicable to customers using our online payment system which is paid by credit card. So if an error message is visible when following them the account may be paid by our offline service.

       

      Per User Subscriptions show the Billing Details on an invoice

      To ensure your Per User Subscription invoice is up to date:

       
      Access your subscription payment settings from the site settings' Subscription section.
       
      1. Click your profile image in Teamwork.com's main navigation menu.
      2. Select Subscription from the pop-out menu.  
      3. Click Update Payment Details from the subscription summary box.
         
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      4. Update the relevant billing details:
        1. Credit card - change the payment card associated with the subscription.
        2. Contact information - update the primary email and phone number associated with the subscription.
          📝 This is the email address your subscription's invoices are sent to.
        3. Billing information - update the billing address associated with your subscription.
          📝 This address is used on your subscription invoices.
        4. Tax number - check the I have a tax number (VAT no) box to input your company's tax number.
        5. Make invoices out to - check this box to set your site's owner company as the company displayed on subscription invoices.
          1. Uncheck this box to set a custom label
             
      5. Click Update to save your changes.
       

      Invoices for Legacy Subscriptions automatically use the site's owner company address.

       To ensure your Legacy Subscription invoice is up to date:

       
      1. Click ... More in Teamwork.com's main navigation menu.
      2. Select People from the pop-out menu.
      3. Click the Companies tab.
         
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      4. Scroll to the owner company in the companies list. The owner company is identified by an Owner tag beside the company's name.
      5. Click the ... (ellipsis) on the company row's right-hand side.
      6. Select Edit Company.
         
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      7. From the Essentials tab in the company details, update the company's name.
      8. Select the Address tab to update the company address.
         
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      9. Click Update Company.
       

      The company details will be updated for invoices going forward. Historical invoices are not retrospectively updated.