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      1. Billing Support
      2. Teamwork.com

      Adding or Updating New Credit Card Information to your Subscription

      Details on adding new credit card information to automatically invoiced billing on both per user and legacy subscription accounts

       

      To get the correct information for you please select the relevant steps from the Legacy or Per User subscription plans

      Updating your Payment Details on Legacy Subscription plans 

      If your account is on the Small Office, Business, Startup, Professional, Office or Corporate subscription plans then you that account is on a legacy subscription plan.

       

      Updating your Payment Details on Per User Subscription plans

      If your account is on the Scale, Grow, Deliver, Pro or Premium subscription plans then you that account is on a Per User subscription plan.

       

      The steps on this page are only applicable to customers using our online payment system which is paid by credit card. So if an error message is visible when following them the account may be paid by our offline service.

      Update your Per User Subscription Payment details

      You can access your subscription payment settings from the Subscription section of the Site Preferences.
       
      1. Click on your profile picture  in the main navigation menu of Teamwork.com.
      2. Select Subscription from the drop down menu;
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      3. Click Update Payment Details in the Subscription Summary box.
         
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      4. Update the relevant billing details:
        1. Credit Card - Change the payment card associated with your subscription.
        2. Contact Information - Update the primary email and phone number associated with the subscription.
          This is the email address to which your subscription invoices will be sent.
        3. - Update the billing address associated with your subscription.
          This address will be used on your subscription invoices.
        4. Tax number - tick the  I have a tax number (VAT number)  box to enter your company's tax number.
        5. Make invoices out to - check this box to set the company that owns your site as the company that will appear on subscription invoices.
          1. Uncheck this box to set a custom label.
             
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      5. Click Update to save your changes.
         
         

         

        Legacy Subscriptions plans

         

        Manage payment details

        If you're on a legacy subscription, you might follow a slightly different process to update your payment details.
         
        1. Click your profile image in Teamwork.com's main navigation menu.
        2. Select Subscription from the pop-out menu.
        3. Scroll to the section detailing each plan available to you (at the bottom of your current plan summary).
        4. Click Update Payment Details in the appropriate column. This is the column labelled Your Current Plan.
           
           
        5. Update company and tax details:
          1. Country - update the country invoicing should be based on. You can also choose to use your billing address.
          2. Tax number (VAT no) - check the Yes, I have a VAT number box to add your company's tax number.
          3. Industry - optionally, fill out your company's industry.
             
              
        6. Click Continue... to proceed to the payment details view.
        7. Fill out the payment card details.
           
           
        8. Click Make payment to save your changes.
         
        After this your payment details are updated and will be applied on your next payment due.